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Refund Policy

REFUNDS OF VACATION BOOKINGS

As an online booking agent for dive operators around the world we add 5 days to the individual dive operators policies to protect our customers and companies losses that may occur due to time differences and banking delays. Each dive operator has there own policies and as such it would be impossible for Nomadic Scuba to incorporate one generic policy to cover all.
For example: Should you elect to book a Live aboard vacation that is 12 months from now, Nomadic Scuba will inform you of the individual dive operators cancellation policy (plus 5 days). Therefore, if the Dive operators policy is a full refund if cancelled within 90 days then Nomadic Scuba’s policy will stipulate 95 days. Furthermore should the date of cancellation be closer to the embarkation date, say 45 days and the operators policy states only a 50% refund then Nomadic Scuba’s policy will also reflect our 5 day addition rule – 45 days becomes 50.

ADMINISTRATIVE FEES

Nomadic Scuba will not place any administrative fees unless otherwise stated by the dive operator being booked. Should a dive operators policy state refunds minus an administrative fee then Nomadic Scuba will reflect this. Fees applied by the Dive Operator will not be covered by Nomadic Scuba and they remain the responsibility of the customer making the booking.

BANK CHARGES

Nomadic Scuba will not take responsibility for any fees applied by sender or recipient banks in the actions of processing a booking. All guests making bookings via Nomadic Scuba must ensure that fees at the sending bank and recipient bank are covered when making payments to Nomadic Scuba.

CURRENCY CONVERSIONS

The conversion rates provided by Nomadic Scuba will reflect the rates advertised by the particular banking facility used to process each individual booking, at the time of booking. These rates will fluctuate and as such this will be reflected in any updated inquiries and subsequent bookings.

RETURNS OF ONLINE PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nomadicscuba.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nomadicscuba.com and send your item to: 66, Stafford Road, St.Helens, Merseyside, WA10 3JH, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact info@nomadicscuba.com to complete the shipping process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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